Nine outlets recently received the MHD Authorized Service Centre plaque heralding a new level of Isuzu customer experiences.
As flagship Isuzu truck service centres, these outlets are certified capable and dedicated to handle all classes of Isuzu trucks, particularly the medium-duty Forward and heavy-duty Giga models.
The outlets: Indah Utara in Alor Setar, ACM in Juru, Ipoh, Batu Caves, Shah Alam, Johor Bahru and Kuantan, Ultra Gallant in Seremban and Jumbo Arena in Batu Pahat had met the new standards requirements set by Isuzu’s technical team that mandates facilities be suitably able to cater to the requirements of heavy-duty trucks, ample in-house availability of spare parts, trained and certified technicians versed in heavy-duty truck maintenance and repairs as well as technical capabilities in handling state-of-the-art proprietary diagnostic equipment.
The principals of the outlets received their wall plaques from Isuzu Malaysia’s CEO Kenji Matsuoka who commended their efforts to spearhead Isuzu’s efforts in developing new levels in customer satisfaction standards.
“As the leading truck brand in Malaysia, we have the onus to not only provide the necessary support infrastructure for our customers but to continuously raise the quality levels of our service. The nine outlets that received the plaques today have been exemplary in their commitment towards ensuring customer satisfaction and taken that step forward in line with our Kaizen principals,” said Matsuoka.