Sarawak, 9 June 2023 – Rhino Motors Sdn Bhd – ISUZU Malaysia’s Kuching-based dealer – has launched its brand-new 3S showroom and service centre located on the strategic Jalan Tun Jugah in Kuching, Sarawak. The new 3S centre is the first in East Malaysia to feature Isuzu’s contemporary retail showroom design, which flaunts a fresh façade with vibrant brand identity and an interior that aims to offer visitors and customers a crisp, new appeal, greater comfort and quality service in their vehicle purchase and ownership experience.
Speaking at the launch ceremony, Chief Executive Officer of ISUZU Malaysia, Shunsuke Okazoe shared, “This modern showroom design is an initiative aimed at bringing us closer to our potential customers in the region, through the provision of fresher appeal and differentiated experiences that we look forward to deliver throughout their journey to becoming proud owners of Isuzu products.
“In addition to offering the market better accessibility to Isuzu products and expertise, I believe this 3S Centre will also play a significant role in the life of our customers. In this regard, I would like to congratulate Rhino Motors on the launching of this centre. I’m confident it will perform competently in delivering excellent service quality and vehicle ownership experiences from beginning to end.”
For any visitor planning to drop in at the newly-launched 3S Centre, a modern façade and brand distinctiveness of the Isuzu retail outlet will be the visual treat that awaits them upon arrival. Designed for the customers’ comfort in mind, the interior is fixed with cozy lighting and air conditioning all around, exuding an inviting, cooling and comfortable ambience to serve any purpose of the visit.
The spacious floor has a designated service reception and lounge area to welcome visitors for a discussion, a vehicle display area including a section where a ‘hero’ vehicle will be on prominent display for customers to view and inspect, a dedicated delivery bay for handover of new vehicle to customers and also a merchandise corner for Isuzu’s enthusiasts.
In addition, easy-to-use digital information panels are installed to provide customers with Isuzu’s product information at the touch of a button, thus saving their time and the environment with this paperless approach.
Understanding customers’ demands for efficiency and uptime of their vehicles, the new Isuzu 3S Centre caters for aftersales care with skilled technical team on hand, and nine service bays comprising four bays for commercial trucks and five bays for light commercial vehicle, which is the Isuzu D-Max.
Sharing his thoughts, Rhino Motors’ Managing Director, David Tay said, “The new Isuzu 3S Centre is now fully ready to assist buyers and customers with the best guidance on Isuzu vehicles that can efficiently cater for their business needs, including any service work they may need.
We offer the full range of Isuzu products and services ranging from the Isuzu D-Max pick-up trucks to light-, medium-, heavy-duty and prime movers to meet the diverse needs of customers. Combined with all the other offerings in our new Centre, the strategic location, comfortability factor and ample service bays, plus the team’s commitment and readiness to serve the market, I am confident we will fully satisfy our customers’ requirements whilst at the same time, enabling us to further expand our customer base as well,” he added.